Where do we ship from?
We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long will it take for my items arrive?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
How long will it take to receive a tracking number?
It will take usually between 3-10 business days.
Where can I place an order from?
You can place an order from any country, we ship worldwide.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
What Payment Methods Are Accepted?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, and also Paypal.
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
Is Checkout on this site safe and secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Orders and Returns
How do I place an Order?
Step 2: Add items to your cart and select ‘Checkout’.
Step 3: You can either create an account or checkout as a guest.
Note: You will be requested to give your Name and Email address if you choose the Guest checkout option.
Step 4: Decide which payment method you would like to use.
Step 5: Enter your Billing Address.
Step 5: Enter your Shipping Address on the next screen if it is different from the Billing Address.
Step 6: You will be asked for your payment information on the next screen.
Step 7: You can continue to “Checkout as Guest” or “Create Account” on this page.
Step 8: Review your order details.
Step 9: Before you place your order, read and agree to the “Terms & Conditions”.
Step 10: Click “Place Order”.
Do I need an account to place an order?
No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.
Who should I contact if I have any queries?
Reach us via our Contact Page.
If I enter my email address will you sell my information?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
How Can I Cancel Or Change My Order?
In the event you wish to cancel your order, please contact us. Once the cancellation request has been done, we will notify you via email.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.
How Do I Track My Order?
You can Track Your Order Here.
How Can I Return a Product?
Start your return by:
- Go to our Contact Page
- Choose “Exchange Request Or Return Request” for your Reason for Inquiry
- Write product information of returning item(s) and reason.
- If approved, we will email you your RA# & Return Address
- Purchase postage, with tracking, at any desired post office and reference your RA#